All orders with custom engraving will require five business days until final completion and then the following delivery policy is added. Overnight orders will ship the following business day after completion if ordered on a weekday by 12 noon EST. All other orders require one to two business days to process before shipping unless customization is required. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers.
Upon successfully submitting your order, you will immediately see a thank you page containing your order number and order details, which you should print for your records. After ordering, you will also receive an email confirmation from www.americantrophy.net containing your order details. We will normally confirm receipt of your order within an hour of ordering. We will also email you when your order has shipped and provide you with your order tracking information where possible. Order status and tracking information may also be seen via the View Order Status and History screen on the Storefront on which you placed your order, where available.
This site provides a variety of shipping methods-each Storefront Client will determine available shipping options. Standard shipping methods supported are:
Please note that USPS shipments are neither trackable nor traceable. We cannot and do not guarantee delivery of items shipped via USPS. Please allow up to 1-4 weeks for delivery of shipments via USPS. This is all dependent on where your order is being shipped. Please add 1 week for custom built items and large quantities.
We accept American Express, MasterCard, Discover Card and VISA credit cards. American Express and Discover currently have to be phone in at 1-800-929-4770. We do accept cash, checks, money orders or CODs for orders placed online, telephone, mail, and fax.
This site supports the collection and remittance of Sales Tax for all US states. The application of sales tax to your order is determined by the rules governing the specific Storefront Client whose product you are purchasing and the state to which the order will be shipped. Please check your sales tax charges at checkout.
Please note that Customers outside the United States shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.
We encourage you to order online for the fastest possible service. Some Storefront Clients may offer the option of telephone, mail or fax ordering. Where these options are offered, in order to help expedite the process, please browse the Storefront, collect your product codes, and have your credit card ready before placing your call. Within the United States please call the toll free number for the specific Client Storefront on which your product is advertised. You may also place orders by mail, including payment in full for your order. Personal checks will require a ten day hold for clearance. Payment via money order or Cashier's Check will expedite shipment of your order.
This site supports backorder processing. Your ability to place a backorder for out of stock product is determined by the policy of the individual Storefront Client. Please note that your credit card will only be charged when items you have ordered are released for shipping (shipping charges and sales tax are charged for the entire order on the first shipment).
Because we do not charge your credit card until your order is released for shipment, it is possible that the charge may be rejected. In this event, we will send you an email notifying you of this occurrence and cancel the related order lines (in the case of backorders, your card may be charged at different times as product come into stock).
Order Cancellation Policy
All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed below must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 15% restocking fee.
Standard Return Policy
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by American Trophy are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund. All items returned for a refund are subject to a 15% restocking fee. Anything personalized can not be returned.
Limited 30-Day Return Policy
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which American Trophy states "This item may be returned for a replacement or refund within 30 days only") must be returned to American Trophy within 30 days of the invoice date for this policy to apply.
Limited Non-Refundable 30-Day Return Policy
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by American Trophy's Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to American Trophy within 30 days of the invoice date for this policy to apply.
Out-of-Stock (Back-Order) Items
Sometimes items are returned to American Trophy after the product has been discontinued. If American Trophy no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either American Trophy can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
Our creative designs, excellent products, competitive prices, and timely deliveries are guaranteed. However, our signature in the industry is our dedication to our customers. Please feel free to contact us toll free at 1-800-929-4770 or email firstname.lastname@example.org.